Refund policy

Return & Refund Policy

Last Updated: September 10, 2026

Thank you for shopping with Elliza Stores Online. We want you to have a smooth and satisfying shopping experience.

Please read the following Return & Refund Policy carefully before placing your order.

1. Returns

We accept returns for eligible products in accordance with the conditions outlined below.

A product may be eligible for a return if:

  • You received a damaged product.

  • You received a defective product.

  • You received the wrong product.

  • The product is materially different from the description provided on our website.

  • The product meets any other return conditions specifically stated on its product page.

Return eligibility may vary depending on the product and supplier.

2. Return Request Period

If you receive a damaged, defective, or incorrect product, please contact us within [5 days] of delivery.

To help us process your request quickly, please include:

  • Your order number

  • Your name and contact details

  • A description of the issue

  • Clear photographs of the product

  • Photos/videos of the packaging, where applicable

Requests submitted after the applicable return period may not be accepted.

3. Products That May Not Be Eligible for Return

For hygiene, safety, or product-specific reasons, certain products may not be eligible for return.

These may include:

  • Personal care and hygiene products

  • Beauty products that have been opened or used

  • Undergarments or intimate products

  • Products damaged through customer misuse

  • Products that have been altered, washed, used, or damaged after delivery

  • Products specifically marked as non-returnable

  • Any other products excluded under applicable law or the product-specific return conditions

Please check the product information before placing your order.

4. Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible.

Please do not throw away the product or its original packaging until your return request has been reviewed.

We may request photographs or videos to verify the issue.

If the issue is approved, we may offer an appropriate resolution, which may include:

  • Replacement

  • Return and refund

  • Partial refund, where appropriate

  • Another resolution agreed upon with you

The resolution will depend on the nature of the issue and product availability.

5. Change of Mind

Returns due to a simple change of mind, incorrect size selection, preference change, or ordering by mistake may not be accepted unless the specific product's return policy states otherwise.

Please carefully review the product description, size information, specifications, and other details before placing your order.

6. Return Shipping

If a return is approved because you received a damaged, defective, or incorrect product, we will provide instructions regarding the return process.

For other eligible returns, return shipping charges may apply depending on the product and circumstances.

Please do not send a product back without receiving return instructions from our customer support team.

7. Refunds

Once your return or refund request has been reviewed and approved, we will process the applicable refund.

Refunds will generally be issued through the original payment method, subject to the payment provider's processing procedures.

The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

8. Refunds for Undelivered or Returned Orders

If an order cannot be delivered because of an incorrect address, repeated delivery failure, refusal to accept the shipment, or another customer-related reason, the refund eligibility may depend on the circumstances and applicable shipping/return costs.

Please ensure that your delivery address and contact information are accurate when placing your order.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will try to accommodate cancellation requests before the order is processed or shipped. However, once an order has entered processing or has been shipped, cancellation may no longer be possible.

10. Product-Specific Return Policies

Because Elliza Stores Online offers products across multiple categories and works with different fulfillment partners, return conditions may vary by product.

Where applicable, the specific return information provided on the product page or at checkout will take precedence over general return information.

11. How to Contact Us

For return or refund requests, please contact:

Elliza Stores Online

Email: [prashanthlouiz2026@gmail.com]

WhatsApp No : 8438861426

Please include your order number in your message so that we can identify your purchase and assist you more efficiently.

12. Important Note

We reserve the right to review each return and refund request individually and may request additional information or evidence where reasonably necessary.

Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable Indian law.

❤️ Our Promise

At Elliza Stores Online, we value our customers and aim to handle every genuine return or refund request fairly and transparently.

Thank you for shopping with Elliza Stores Online.

One Store. Many Choices. Endless Discoveries. 🛍️