Terms of service

Terms of Service

Last Updated: September 10, 2026

Welcome to Elliza Stores Online.

These Terms of Service govern your use of our website and your purchase of products through our online store. By accessing our website, browsing our products, or placing an order, you agree to these Terms.

Please read them carefully before using our website.

1. About Elliza Stores Online

Elliza Stores Online is an online retail store offering products across multiple categories, including fashion, accessories, home & kitchen, beauty, lifestyle, and everyday essentials.

We use a combination of suppliers, fulfillment partners, and shipping providers to source, process, and deliver certain products to customers.

2. Use of Our Website

By using our website, you agree that:

  • You will provide accurate and complete information when placing an order.

  • You will use the website only for lawful purposes.

  • You will not attempt to interfere with the operation or security of the website.

  • You will not use the website to engage in fraudulent, abusive, or unauthorized activities.

  • You will not reproduce, copy, distribute, or exploit website content without appropriate permission.

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers, or website.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However:

  • Product colors may appear slightly different depending on your device or screen settings.

  • Product dimensions, materials, packaging, and specifications may vary where indicated.

  • Product images may sometimes be for illustrative purposes.

  • Product availability may change without notice.

  • Minor differences between product images and the delivered product may occur.

Where a product-specific description or specification is provided, customers should review it carefully before placing an order.

4. Pricing

All product prices are displayed on our website at the time of purchase.

Prices may change from time to time without prior notice.

We reserve the right to correct pricing errors, product information errors, or other inaccuracies. If an order has been placed based on a significant pricing error, we may contact you regarding the available options.

Any applicable taxes, shipping charges, or other fees will be displayed during the checkout process where applicable.

5. Orders

When you place an order, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation. An order confirmation does not necessarily guarantee that the product will be available for fulfillment.

We reserve the right to cancel or decline an order in circumstances such as:

  • Product unavailability

  • Incorrect product or pricing information

  • Suspected fraudulent activity

  • Payment issues

  • Shipping restrictions

  • Incorrect or incomplete customer information

  • Other circumstances that prevent us from fulfilling the order

If we cancel an order after payment has been received, an applicable refund will be processed according to our Refund Policy.

6. Payment

Payments are processed through the payment methods and payment providers available at checkout.

You agree to provide valid and accurate payment and billing information.

We are not responsible for delays or failures caused by third-party payment providers, banks, or other financial institutions.

7. Shipping and Delivery

We work with suppliers, fulfillment partners, and shipping providers to deliver eligible products.

Estimated delivery times may vary depending on:

  • Product

  • Supplier or fulfillment location

  • Shipping partner

  • Customer location

  • Weather conditions

  • Public holidays

  • Logistics disruptions

  • Other circumstances outside our reasonable control

If an order contains products fulfilled by different suppliers, items may be shipped separately and may arrive at different times.

For more information, please review our Shipping Policy.

8. Returns, Replacements & Refunds

Returns and refunds are handled according to our Return & Refund Policy.

If you receive a damaged, defective, or incorrect product, please contact us within the applicable return period and provide your order number and any requested photographs or videos.

We may review each request individually before approving a return, replacement, or refund.

Certain products may be non-returnable due to hygiene, safety, product-specific, or other applicable restrictions.

9. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to process cancellation requests before an order enters fulfillment or shipping.

Once an order has been processed or shipped, cancellation may no longer be possible.

10. Customer Responsibilities

You are responsible for:

  • Providing an accurate name, address, phone number, and email address.

  • Reviewing product details before purchasing.

  • Selecting the correct size, variant, color, or other product option where applicable.

  • Being available or arranging appropriate receipt of your shipment.

  • Following product instructions and safety information where applicable.

Elliza Stores Online is not responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.

11. Intellectual Property

All content available on the Elliza Stores Online website, including but not limited to:

  • Logos

  • Brand names

  • Text

  • Graphics

  • Product descriptions

  • Website design

  • Images

  • Layout

  • Icons

may be protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, or commercially exploit our website content without prior authorization, except where permitted by law.

12. Third-Party Services

Our store may use third-party services and platforms for functions such as:

  • Payment processing

  • Shipping and logistics

  • Order fulfillment

  • Website hosting

  • Analytics

  • Customer communication

  • Marketing

Third-party services may have their own terms and privacy policies.

We are not responsible for the independent policies or actions of third-party service providers to the extent permitted by applicable law.

13. Prohibited Activities

You may not use our website to:

  • Engage in unlawful activity.

  • Attempt to gain unauthorized access to our systems.

  • Introduce malicious software or harmful code.

  • Conduct fraudulent transactions.

  • Misuse promotional offers.

  • Collect or misuse information belonging to other customers.

  • Interfere with the security or functionality of the website.

  • Use our website for any purpose prohibited by applicable law.

14. Disclaimer

Our website and its content are provided for general shopping and informational purposes.

We make reasonable efforts to keep our website operational and product information accurate, but we do not guarantee that:

  • The website will always be available without interruption.

  • Every product will always be in stock.

  • Product information will always be completely error-free.

  • The website will be free from technical issues or errors.

Nothing in these Terms is intended to exclude or limit any consumer rights or protections that cannot legally be excluded under applicable law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Elliza Stores Online will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

16. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your misuse of our website, violation of these Terms, or violation of applicable laws or third-party rights.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Updated Terms will be posted on this page with a revised "Last Updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India, subject to applicable consumer protection and other mandatory legal rights.

Any disputes shall be handled in accordance with applicable law and the jurisdiction of the appropriate courts or authorities.

19. Contact Us

If you have questions about these Terms of Service, please contact us:

Elliza Stores Online

Email: [prashanthlouiz2026@gmail.com]

Website: www.ellizastores.online

For questions regarding an existing order, please include your order number so that we can assist you efficiently.

🛍️ Thank You for Shopping With Elliza Stores Online

We appreciate your trust and look forward to providing you with a convenient online shopping experience.

Elliza Stores Online

One Store. Many Choices. Endless Discoveries. ❤️