Shipping policy
Shipping Policy
Last Updated: September 10, 2026
At Elliza Stores Online, we work to make your shopping experience simple and convenient. We partner with suppliers, fulfillment centers, and shipping providers to deliver your orders to eligible locations across India.
Please read the following Shipping Policy for information about order processing, delivery, tracking, and possible delays.
1. Shipping Availability
We currently offer shipping to eligible locations across India.
Shipping availability may vary depending on the product, supplier, fulfillment location, and delivery address.
If a particular product cannot be delivered to your location, this may be indicated during checkout or we may contact you after receiving your order.
2. Order Processing
After you successfully place an order, we begin the processing and fulfillment process.
Orders are generally processed within [X–X business days], depending on product availability and the fulfillment partner.
Processing time is separate from the actual shipping and delivery time.
During periods of high order volume, promotions, holidays, or unforeseen circumstances, processing may take longer than usual.
3. Estimated Delivery Time
The estimated delivery time may vary depending on:
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Your delivery location
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Product availability
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Supplier or fulfillment location
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Shipping partner
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Weather conditions
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Public holidays
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Logistics conditions
The applicable estimated delivery information will be provided during checkout, on the product page, or in your order confirmation where available.
Please understand that delivery estimates are not guaranteed delivery dates.
4. Dropshipping & Multiple Shipments
Elliza Stores Online uses a dropshipping and fulfillment model for selected products.
If you purchase multiple products in one order, the items may be fulfilled by different suppliers or fulfillment centers.
As a result:
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Your products may arrive in separate packages.
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Different items may have different delivery times.
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You may receive separate tracking information for different products.
This is normal and does not necessarily mean there is a problem with your order.
5. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process.
Shipping charges may vary depending on the product, destination, order value, and available shipping method.
Any applicable shipping fee will be shown before you complete your purchase.
6. Order Tracking
Once your order has been shipped, tracking information may be provided through your order confirmation, email, SMS, or other applicable communication.
You can use the tracking information provided to monitor your shipment.
Please allow some time for tracking information to become active after the shipment has been dispatched.
7. Delivery Attempts
Our shipping partners may make one or more delivery attempts at the address provided during checkout.
Please ensure that:
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Your shipping address is complete and accurate.
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Your phone number is correct and reachable.
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Someone is available to receive the package where required.
If delivery cannot be completed because of an incorrect address, unavailable recipient, refusal to accept the shipment, or other customer-related circumstances, additional charges or restrictions may apply depending on the situation.
8. Incorrect or Incomplete Address
Customers are responsible for providing accurate delivery information.
Please carefully check your:
Name • House/Flat Number • Street • Area • City • State • PIN Code • Phone Number
If you realize that you have entered an incorrect address, contact us as soon as possible.
We will try to assist, but changes may not be possible once an order has been processed or shipped.
9. Delayed Shipments
While we work with our fulfillment and shipping partners to deliver orders within the estimated timeframe, delays can occasionally occur.
Possible causes include:
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Severe weather
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Public holidays
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High order volumes
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Transportation disruptions
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Regional restrictions
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Operational issues with shipping partners
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Incorrect or incomplete delivery information
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Circumstances outside our reasonable control
We appreciate your patience when unexpected delays occur.
10. Lost or Damaged Shipments
If your package appears to be lost, significantly delayed, or arrives damaged, please contact our customer support team.
For damaged products, please keep the original packaging and provide clear photographs or videos when requested.
We will review the situation and work with the relevant fulfillment or shipping partner to determine the appropriate resolution.
11. Products Arriving Separately
If your order contains products from different suppliers, you may receive multiple packages.
Please do not assume that an item is missing simply because another item from the same order has already arrived.
Check your tracking information and allow the estimated delivery period for each shipment.
12. Delivery Restrictions
Some products may have delivery restrictions due to their size, nature, supplier location, logistics requirements, or applicable regulations.
If a product cannot be shipped to your location after an order has been placed, we will contact you regarding the available options.
13. Changes to Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our fulfillment partners, shipping methods, business operations, or applicable requirements.
Any updated version will be posted on this page with a revised "Last Updated" date.
14. Contact Us
If you have questions about shipping or delivery, please contact us:
Elliza Stores Online
Email: [prashanthlouiz2026@gmail.com]
WhatsApp No: +91 8438861426
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
🚚 We're Here to Get Your Order Moving
At Elliza Stores Online, we're committed to making your shopping experience as smooth and convenient as possible.
From checkout to doorstep, we'll work with our fulfillment and delivery partners to get your products to you.
Elliza Stores Online
One Store. Many Choices. Endless Discoveries. 🛍️